Question 1

What is a WordPress care plan?

Accepted Answer

A WordPress care plan is monthly support that keeps a WordPress website updated, backed up, monitored, secure, and recoverable. A good plan covers the background work site owners forget about, plus real help when something breaks.

Question 2

What should a WordPress website care plan include?

Accepted Answer

A serious WordPress website care plan should include managed hosting, core/plugin/theme updates, backups, security monitoring, malware cleanup, uptime monitoring, emergency rollback, maintenance repair, and access to human support.

Question 3

How much does a WordPress care plan cost?

Accepted Answer

Superpress starts at $97/month for Core site care. That includes hosting, updates, backups, security and malware protection, uptime monitoring, emergency rollback, maintenance repair, and 24/7 technical support.

Question 4

Which pricing plan is right for me?

Accepted Answer

Core Plan — best for small WordPress sites that need proactive protection: hosting, updates, backups, monitoring, malware cleanup, emergency rollback, and maintenance repair. Support Plan — best when you also want unlimited small website tasks and revisions handled for you, including content edits, plugin setup, small visual tweaks, and WooCommerce support tasks. Growth Plan — best when you want Support plus practical SEO and content help: technical SEO checks, rank tracking, content pieces, monthly reporting, and a priority improvement backlog. Pro Plan — best for higher-stakes sites that need premium infrastructure, speed and page optimisation, SLA-backed care, priority turnaround, and higher-touch strategy/dev support.

Question 5

Can I book a call with you?

Accepted Answer

Yes — email hello@getsuperpress.com and ask for a free 15-minute call with Ryan, our founder.

Question 6

What is your refund policy or guarantee?

Accepted Answer

We offer a 21-day money-back guarantee. If we do not meet your expectations within the first 21 days, we will refund your payment in full. Annual subscriptions are not prorated for cancellations after the guarantee period.

Question 7

Can you support membership sites?

Accepted Answer

Yes. If your membership functionality is plugin-based within WordPress, such as MemberPress, Paid Memberships Pro, or Restrict Content Pro, we are happy to support it.

Question 8

Is my data secure?

Accepted Answer

Yes. Security is built into every layer of our system. Sensitive information like login credentials is stored in our encrypted Site Secrets section, which provides strong encryption, limited staff access, access logging, and easy data removal. Our reputation depends on your trust, and we do not take that lightly.

Question 9

Can you clarify unlimited tasks?

Accepted Answer

Unlimited tasks means no caps on requests, no hourly billing, and no per-task charges for covered support work. Think of us as your in-house website support team. Unlimited tasks start on the Support Plan. Included examples: adding images, changing text, small visual tweaks, uploading individual posts or pages when content is provided, configuring plugins including WooCommerce, adding tracking codes and widgets, Google Analytics setup, CSS fixes, and plugin setup/configuration. Core protects and repairs the site, but does not include unlimited change requests. Please note: clients need to provide the content and instructions for each task. We do not write copy, design new pages from scratch, source images, or create new blog posts under the unlimited support scope. Larger custom development is handled through Pro or scoped separately.

Question 10

What is your typical response time?

Accepted Answer

Once your task is submitted, you will typically hear from us within a few minutes, and rarely more than 15 minutes. Most standard tasks are completed within 1–2 hours. Complex tasks may take up to 12 hours to fully scope and begin. Our team spans three time zones to deliver genuine 24/7 coverage.

Question 11

Is there a minimum subscription period?

Accepted Answer

No. Cancel anytime before your next renewal date and you will not be charged again. We do not prorate refunds after the guarantee period, but every new customer gets a 21-day money-back guarantee to make sure we are the right fit.

Question 12

What login information do I need to provide?

Accepted Answer

You will need to add Superpress as an admin on your WordPress dashboard, hosting account, and any other relevant platforms. Alternatively, put us in touch with your web developer or previous maintenance provider and we will coordinate directly.

Question 13

How do I log in to my managed site dashboard?

Accepted Answer

Existing members can click the Managed Site Login button in the top navigation. New members receive a step-by-step onboarding email to set up their account. Once inside, the dashboard lets you manage tasks, track progress, and communicate directly with our team.

Question 14

How do I send a support request?

Accepted Answer

Log in to your Managed Site dashboard and click Create Task. That opens a chat-style conversation thread with our support team. All covered tasks are included within your subscription. Sensitive information like login credentials is handled securely and only accessed by the team member working on your task.

Question 15

Do you offer custom development?

Accepted Answer

Yes. Pro is the best plan when you need higher-touch strategy or dev support alongside full site care. Larger custom builds, new page builds, redesigns, and deeper functionality changes are scoped separately before work begins.

Question 16

What are your hosting specifications?

Accepted Answer

Standard hosting is included in all plans, including Core: 30GB SSD disk space, unlimited bandwidth, unlimited POP/IMAP email accounts, SSL included, choice of 10 global data centres, 2GB RAM, 2 vCPU, PHP 7.4–8.3, twice-daily offsite backups, brute-force blocking, cloud-based IP filtering, web application firewall, and real-time malware scanning. Dedicated server hosting is included in Pro. It includes 8GB RAM, 4 vCPUs, and 150GB usable space in your choice of location. Custom configurations are available on request.

Question 17

What is a WordPress maintenance service?

Accepted Answer

A WordPress maintenance service handles the ongoing technical work that keeps your site secure, up to date, backed up, and running quickly — plugin updates, security scanning, backups, hosting, uptime checks, and support. Instead of managing it yourself, you hand it to a specialist team.

Question 18

Do you work with UK businesses?

Accepted Answer

Yes. We have supported UK businesses since 2016. Our team operates 24/7, so UK business hours, weekends, and bank holidays are covered. UK invoices are available on request.

Question 19

How much does WordPress maintenance cost in the UK?

Accepted Answer

Superpress starts at $97/month for Core, which includes hosting, updates, backups, malware cleanup, monitoring, 24/7 support, and emergency rollback/maintenance repair. Support starts at $297/month and adds unlimited covered website tasks.

Question 20

What types of WordPress sites do you support?

Accepted Answer

We support business websites, WooCommerce stores, membership sites, portfolio sites, multilingual sites, and more. If it runs on WordPress, we can maintain it.

Question 21

What are website management services?

Accepted Answer

Website management services are ongoing help for a business website. Superpress handles edits, support, hosting, monitoring, WordPress care, basic SEO improvements, and larger rebuild work when the current site is holding the business back.

Question 22

How is website management different from a WordPress care plan?

Accepted Answer

A WordPress care plan keeps an existing WordPress site healthy. Website management is the wider service: we can care for WordPress, make ongoing changes, improve pages, and help rebuild the site if WordPress is no longer the right fit.

Question 23

Should I redesign my WordPress site or rebuild it?

Accepted Answer

If WordPress is working well, a redesign may be enough. If the site is slow, plugin-heavy, hard to edit, or expensive to maintain, a cleaner managed rebuild may be the better long-term move.

Question 24

How much does a managed website cost?

Accepted Answer

Most customers start with a monthly care or support plan, then add scoped rebuild or redesign work if needed. Superpress keeps rebuilds affordable and prices larger work before it begins, so there are no surprise development bills.

Question 25

Do you support WooCommerce stores?

Accepted Answer

Yes. WooCommerce stores are one of our core use cases. We help with plugin updates, checkout issues, payment gateway configuration, shipping/tax settings, performance, backups, security, and ongoing store support.

Question 26

What happens if an update breaks my site?

Accepted Answer

We test important updates carefully and keep reliable backups in place. If an update causes a conflict or breaks part of the site, we can roll back quickly, investigate the issue, and apply a safer fix.

The essentials you need to know about Superpress.

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