Question 1

Which pricing plan is right for me?

Accepted Answer

Core Plan — best for small WordPress sites that need proactive protection: hosting, updates, backups, monitoring, malware cleanup, emergency rollback, and maintenance repair. Support Plan — best when you also want unlimited WordPress dashboard tasks handled for you, including content edits, plugin setup, small visual tweaks, and WooCommerce support tasks. Growth Plan — best when you want Support plus practical SEO and content help: technical SEO checks, rank tracking, content pieces, monthly reporting, and a priority improvement list. Pro Plan — best for higher-stakes sites that need premium infrastructure, speed and page optimisation, a guaranteed 4-hour response SLA, priority turnaround, and higher-touch strategy support.

Question 2

Can I book a call with you?

Accepted Answer

Yes — email hello@getsuperpress.com and ask for a free 15-minute call with Ryan, our founder.

Question 3

What is your refund policy or guarantee?

Accepted Answer

We offer a 21-day money-back guarantee. If we do not meet your expectations within the first 21 days, we will refund your payment in full. Annual subscriptions are not prorated for cancellations after the guarantee period.

Question 4

Can you support membership sites?

Accepted Answer

Yes. If your membership functionality is plugin-based within WordPress, such as MemberPress, Paid Memberships Pro, or Restrict Content Pro, we are happy to support it.

Question 5

Is my data secure?

Accepted Answer

Yes. Security is built into every layer of our system. Sensitive information like login credentials is stored in our encrypted Site Secrets section, which provides strong encryption, limited staff access, access logging, and easy data removal. Our reputation depends on your trust, and we do not take that lightly.

Question 6

Can you clarify unlimited tasks?

Accepted Answer

Unlimited tasks means you can keep sending covered WordPress support requests without hourly billing or per-task charges. Think of us as your technical WordPress team, not a design agency on demand. Unlimited tasks start on the Support Plan. Good examples include normal work inside the WordPress dashboard: changing text, adding images, uploading provided content, configuring plugins, adding tracking codes, setting up widgets, making minor CSS fixes, and helping with WooCommerce settings. Core protects and repairs the site, but does not include unlimited change requests. Customers provide the content and instructions for each task. Design tasks, custom code, new functionality, full redesigns, complex integrations, and large bulk work are reviewed and priced clearly before they begin.

Question 7

What is your typical response time?

Accepted Answer

When you send a task, a real person usually picks it up fast — often a first response within the hour, and most everyday changes are handled the same day. We cannot promise exact timings except on Pro, which carries a guaranteed 4-hour response SLA. Bigger or more complex requests we scope and schedule with you first, so nothing gets pushed live half-finished. Our team spans several time zones, so support runs 24/7, every day of the year.

Question 8

Is there a minimum subscription period?

Accepted Answer

No. Cancel anytime before your next renewal date and you will not be charged again. We do not prorate refunds after the guarantee period, but every new customer gets a 21-day money-back guarantee to make sure we are the right fit.

Question 9

What login information do I need to provide?

Accepted Answer

You will need to add Superpress as an admin on your WordPress dashboard, hosting account, and any other relevant platforms. Alternatively, put us in touch with your web developer or previous maintenance provider and we will coordinate directly.

Question 10

How do I log in to my managed site dashboard?

Accepted Answer

Existing members can click the Managed Site Login button in the top navigation. New members receive a step-by-step onboarding email to set up their account. Once inside, the dashboard lets you manage tasks, track progress, and communicate directly with our team.

Question 11

How do I send a support request?

Accepted Answer

Log in to your Managed Site dashboard and click Create Task. That opens a chat-style conversation thread with our support team. All covered tasks are included within your subscription. Sensitive information like login credentials is handled securely and only accessed by the team member working on your task.

Question 12

Do you offer custom development?

Accepted Answer

Not as a standard plan inclusion — but yes, we take it on. Pro is the right tier when you need higher-touch strategy and support alongside full site care. Anything bigger than routine website support — a custom feature, a new page system, a redesign, or a deeper functionality change — we scope and price clearly before any work begins.

Question 13

What are your hosting specifications?

Accepted Answer

Standard hosting is included on every plan, including Core: fast managed cloud hosting with SSD/NVMe storage, free SSL, staging, a choice of global data-centre locations, unlimited business email, twice-daily off-site backups, a web application firewall, brute-force protection, and twice-daily malware scanning. Pro adds a dedicated server with more resources in the location of your choice. Custom configurations are available on request.

Question 14

What is a WordPress maintenance service?

Accepted Answer

A WordPress maintenance service handles the ongoing technical work that keeps your site secure, up to date, backed up, and running quickly — plugin updates, security scanning, backups, hosting, uptime checks, and support. Instead of managing it yourself, you hand it to a specialist team.

Question 15

Do you work with UK businesses?

Accepted Answer

Yes. We have supported UK businesses since 2016. Our team operates 24/7, so UK business hours, weekends, and bank holidays are covered. UK invoices are available on request.

Question 16

How much does WordPress maintenance cost in the UK?

Accepted Answer

Superpress starts at $97/month for Core, which includes hosting, updates, backups, malware cleanup, monitoring, 24/7 support, and emergency rollback/maintenance repair. Support starts at $297/month and adds unlimited WordPress dashboard tasks.

Question 17

What types of WordPress sites do you support?

Accepted Answer

We support business websites, WooCommerce stores, membership sites, portfolio sites, multilingual sites, and more. If it runs on WordPress, we can maintain it.

Question 18

Do you support WooCommerce stores?

Accepted Answer

Yes. WooCommerce stores are one of our core use cases. We help with plugin updates, checkout issues, payment gateway configuration, shipping/tax settings, performance, backups, security, and ongoing store support.

Question 19

What happens if an update breaks my site?

Accepted Answer

We test important updates carefully and keep reliable backups in place. If an update causes a conflict or breaks part of the site, we can roll back quickly, investigate the issue, and apply a safer fix.

The essentials you need to know about Superpress.

Talk to a real human, no sales pitch.